Withdrawal Policy.
This English version is provided for convenience. Only the German version is legally binding.
The right of withdrawal applies to consumers (§ 13 German Civil Code, BGB) who conclude a contract with us outside our business premises or exclusively via means of distance communication such as email, telephone or website. There is no statutory right of withdrawal for businesses.
Download withdrawal policy (PDF, German)
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day of the conclusion of the contract.
To exercise your right of withdrawal, you must inform us
Marketing Mavens Agency
Owner: Stephanie Weyer
c/o Impressumservice Dein-Impressum
Stettiner Str. 41
35410 Hungen
Phone: +49 162 648 3442
Email: hellu@marketing-mavens.de
of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an email). You may use the model withdrawal form below for this purpose, but it is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you without undue delay and in any event no later than fourteen days from the day on which we are informed of your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless expressly agreed otherwise with you; in any event, you will not incur any fees as a result of such reimbursement.
If you requested that the services begin during the withdrawal period, you shall pay us a reasonable amount corresponding to the proportion of the services already provided up to the time you inform us of the exercise of the right of withdrawal with regard to this contract, in comparison with the full scope of the services provided for in the contract.
Notes
In the case of a contract for services, the right of withdrawal expires when we have fully provided the service and only began performance after you gave your express consent and at the same time confirmed that you will lose your right of withdrawal upon full performance of the contract.
There is no right of withdrawal for contracts for leisure events with a fixed date, such as retreats like the Vision Days (§ 312g(2) no. 9 BGB). In that case, the cancellation provisions in our Terms and Conditions apply.
Model withdrawal form
(If you wish to withdraw from the contract, please complete and return this form.)
To: Marketing Mavens Agency, owner Stephanie Weyer, c/o Impressumservice Dein-Impressum, Stettiner Str. 41, 35410 Hungen, email: hellu@marketing-mavens.de
I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract for the provision of the following service:
Ordered on (*) / received on (*)
Name of consumer(s)
Address of consumer(s)
Signature of consumer(s) (only if this form is notified on paper)
Date
(*) Delete as appropriate.
Last updated: October 2026